Billing FAQs

Find answers to common questions about payment methods, purchase orders, quotes, and cancellation policies for Acadience Learning public workshop registrations.

 

We need a quote to request a purchase order locally. How do we get one?

Once you reach the checkout page, you can print that page to serve as your quote. It will include the event name, date, and cost for your fiscal department.

 

We need to pay with a purchase order. To whom should we issue it, and where should we send it?

Please issue the purchase order to:
Acadience Learning
47 Old Webster Road
Oxford, MA 01540

After proceeding to checkout, you'll be given instructions to enter a registration code that allows you to register without immediate payment.

 

What happens after we check out using a PO code?

Once checkout is complete, you'll receive a form to submit the purchase order.

• A separate PO is required for each registrant, unless your organization supports combined POs.
• If a combined PO is supported locally, you may submit one PO for multiple registrants attending the same event, as long as all participant names are listed on the PO.
• Do not submit a single PO for registrants attending different events.

Important: If you are submitting a combined PO, it must be uploaded individually to each registrant’s PO submission form received through the registration process.

For any additional questions, feel free to contact us at [email protected].

 

We are paying with a purchase order. When do you need to receive it?

We are paying with a purchase order. When do you need to receive it?
Purchase orders must be received at least 3 weeks prior to the event to ensure successful registration. Registrations will be finalized upon receipt of the PO and verification of participant eligibility.
If you need support meeting this deadline, please contact us at [email protected].

 

The workshop is listed in USD, but we prefer to pay in a different currency. 

You may register using a purchase order (PO). Please prepare your PO using the current exchange rate and include any applicable local taxes.

 

What payment methods do you accept?

We accept the following forms of payment:

• VISA

• Mastercard

• Discover

• Purchase Orders

• Checks

 

Is there a cancellation policy?

Yes. Please review our cancellation and refund guidelines below.

Minimum Attendance Requirement

Acadience Learning LLC requires a minimum of:

• 15 attendees for virtual workshops

• 25 attendees for in-person workshops

We reserve the right to cancel or postpone workshops if the minimum attendance is not met.

Cancellation and Refunds

• More than 3 weeks before the workshop (before materials are shipped):
  A full refund will be issued if the workshop is canceled.

• Less than 3 weeks before the workshop (no substitution):
  A $35 processing fee will be charged if no attendee substitution is provided.

• After materials have been shipped:
  To receive a refund, all materials must be returned at the participant's expense. Refunds will only be issued if all materials are returned in full and in good condition.

• Less than 2 weeks before the workshop:
  No refunds will be issued.