Billing FAQs

Information shared here supports frequently asked questions related to payment and billing for public workshops.

We need to pay with a purchase order. To whom should we place the purchase order, and where should we send it?

Your purchase order (PO) should be issued to Acadience Learning, 47 Old Webster Road
Oxford, MA 01540. If the PO is not available at pre-registration, please submit your PO via email to [email protected]. 

We are paying with a purchase order. When do you need to receive it?

The purchase order must be received no later than 3 weeks before the event to ensure successful registration. Registration(s) will be completed upon receipt of the purchase order and verification of eligibility. If you need support with this deadline, please reach out to [email protected].

The workshop is listed in USD, but we prefer to pay in a different currency. 

To register for a live workshop in a different currency, you may use a Purchase Order (PO). Please prepare the PO with the current exchange rate and include any applicable local taxes.

What payment methods do you accept?

We accept VISA, Mastercard, and Discover. We also accept purchase orders and checks.

Is there a cancellation policy?

Cancellation Policy

Minimum Attendance Requirement
Acadience Learning LLC requires a minimum of 15 attendees for virtual workshops and 25 attendees for in-person workshops. We reserve the right to cancel or postpone the workshop if this requirement is not met.

Cancellation and Refunds

• More Than 3 Weeks Before the Workshop (and Before Materials Are Shipped):
  A full refund will be issued if the workshop is canceled.

• Less Than 3 Weeks Before the Workshop (No Substitution):
  A $35 processing fee will be charged if no attendee substitution is provided.

• After Materials Have Been Shipped:
  Attendees must return all materials at their own expense to receive a refund. Materials must be returned in full to receive credit.

• Less Than 2 Weeks Before the Workshop:
  No refunds will be issued.